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Privacy Policy

Last Updated: October 15, 2026

1. Introduction

Hader (“we,” “our,” or “us”) respects your privacy and is committed to protecting personal information processed through our website, platform, and AI-powered customer service solutions.

This Privacy Policy explains how we collect, use, store, process, and share personal information when you visit our website or use our services.

By using our services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you interact with Hader, we may collect the following categories of information:

  • Contact information: Names, phone numbers, email addresses, and other contact details.
  • Business information: Business names, service descriptions, operating hours, appointment availability, and other information required to configure our services.
  • Communication data: Messages, inquiries, call recordings, transcripts, and other communication content processed through our AI assistants, where applicable.
  • Booking information: Appointment dates, times, customer details, and booking-related notes.
  • Technical information: Device information, browser type, IP address, website usage data, and diagnostic logs.
  • Account information: Information required to create, manage, and secure your Hader account.

We aim to collect only the information reasonably necessary to provide and improve our services.

3. How We Use Information

We may use personal information to:

  • Provide and operate our AI-powered customer service solutions.
  • Respond to customer inquiries through supported communication channels.
  • Schedule, confirm, manage, and process appointment requests.
  • Send booking notifications and service-related communications.
  • Configure and maintain AI assistants for business customers.
  • Troubleshoot technical issues and improve service reliability.
  • Prevent fraud, abuse, unauthorized access, and security incidents.
  • Comply with applicable legal obligations.

We do not use personal information for purposes incompatible with the purposes described in this Policy without an appropriate legal basis or notice where required.

4. Artificial Intelligence and Communications

Hader uses artificial intelligence to help businesses automate customer interactions, answer questions, and manage workflows such as appointment scheduling.

AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate. AI assistants are designed to operate within the instructions, information, and tools configured for each business.

Depending on the service configuration, communications may be processed by third-party AI providers, messaging platforms, telephony providers, booking systems, and other technology services.

Calls may be recorded or transcribed where recording or transcription features are enabled. Businesses using Hader are responsible for providing any required notices and obtaining any legally required consent before recording or processing customer communications.

5. Roles and Responsibilities

When a business uses Hader to communicate with its customers, that business may determine the purposes and essential means of processing customer information.

Depending on the circumstances, the business may act as the data controller, while Hader may act as a service provider or data processor. Hader may also act as a controller for certain information relating to its own website, accounts, security, billing, and business operations.

The specific roles and responsibilities may be further defined in the applicable service agreement.

Businesses using Hader are responsible for ensuring that their use of the platform complies with applicable privacy and data protection requirements.

6. Sharing Information with Third Parties

We may share or make information available to service providers when reasonably necessary to operate Hader, including providers of:

  • Artificial intelligence and language-processing services.
  • Messaging and communication platforms.
  • Voice calling, telephony, and transcription services.
  • Appointment scheduling and calendar integrations.
  • Website hosting, cloud infrastructure, and technical support.
  • Security, analytics, and payment processing services, where applicable.

These providers may process information according to their own terms, privacy policies, and contractual obligations.

We may also disclose information when required by law, to protect our rights, to investigate suspected misuse, or in connection with a business transfer, subject to applicable law.

We do not sell personal information as a standalone data product.

7. International Data Transfers

Some of our service providers may process or store information outside Iraq or outside the country in which the relevant customer is located.

Where applicable, we will take reasonable steps to ensure that such processing is conducted in accordance with relevant contractual obligations and applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill contractual obligations, resolve disputes, protect our systems, and comply with applicable law.

Retention periods may vary depending on the type of information, the service configuration, the relevant business customer's instructions, and the policies of third-party service providers.

Information may remain in backups or provider systems for a limited period after deletion, subject to the relevant provider's retention practices and applicable law.

9. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Users and business customers are responsible for protecting their account credentials and restricting unauthorized access to their systems.

10. Your Rights and Choices

Subject to applicable law and the circumstances of the processing, you may have the right to:

  • Request access to personal information relating to you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Object to or request restriction of certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request information about how your data is processed.

If your information was collected through a business using Hader, you may need to contact that business directly to exercise certain rights.

You may also contact us using the details provided below.

11. Cookies and Website Analytics

Our website may use cookies or similar technologies to maintain functionality, understand website usage, improve performance, and remember preferences.

Where required by applicable law, we will provide appropriate information and obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

12. Children's Privacy

Hader is intended for businesses and general users and is not specifically directed at children.

We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be published on our website with a revised “Last Updated” date. Where required by law, we will provide additional notice of material changes.

14. Contact Us

For privacy-related questions or requests, please contact:

  • Legal Business Name: [Insert legal business name]
  • Email: [Insert official email address]
  • Contact Details or Address: [Insert contact link or address]

This Privacy Policy should be read together with our Terms and Conditions.