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Terms and Conditions

Last Updated: October 15, 2026

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of the Hader website, platform, and related services.

Hader provides AI-powered customer service and business automation solutions, which may include automated messaging, voice assistants, customer inquiries, appointment scheduling, notifications, and related workflows.

By accessing or using our services, you agree to these Terms. If you do not agree, you should not use the services.

If you use Hader on behalf of a company or another organization, you confirm that you are authorized to accept these Terms on its behalf.

2. Description of Services

Hader provides technology tools that help businesses automate customer interactions and operational workflows.

Depending on the selected plan and configuration, services may include:

  • AI-powered customer support through supported messaging channels.
  • Automated voice interactions and call handling.
  • Appointment scheduling and booking management.
  • Customer notifications and business workflow automation.
  • Integrations with third-party platforms and business systems.
  • Configuration, maintenance, and support services.

The availability of specific features depends on the applicable subscription, technical configuration, third-party integrations, and service provider limitations.

3. Accounts and Customer Responsibilities

Business customers are responsible for providing accurate information, maintaining the confidentiality of account credentials, and ensuring that authorized personnel use the platform appropriately.

You agree to:

  • Provide accurate and up-to-date business information.
  • Maintain the security of your account and connected services.
  • Ensure that you have the necessary rights and permissions to submit data to Hader.
  • Configure AI assistants with accurate and appropriate business information.
  • Review automated workflows and booking settings before deployment.
  • Notify us of suspected unauthorized access or security incidents.

You remain responsible for the accuracy of your business information, pricing, operating hours, service descriptions, appointment availability, and other information provided to your AI assistants.

4. Acceptable Use

You must not use Hader to:

  • Violate applicable laws, regulations, or third-party rights.
  • Send unlawful, deceptive, fraudulent, or unauthorized communications.
  • Harass, threaten, impersonate, or exploit other individuals.
  • Distribute malware or attempt unauthorized access to systems.
  • Interfere with the security, availability, or integrity of our services.
  • Circumvent technical restrictions or misuse third-party integrations.
  • Process personal information without an appropriate legal basis or required permissions.
  • Generate or distribute prohibited content through the platform.

We may investigate suspected violations and take reasonable action to protect our services and users.

5. Artificial Intelligence Limitations

Hader uses artificial intelligence and automated systems to assist with customer interactions and business workflows.

AI-generated content may be inaccurate, incomplete, outdated, or misunderstood. AI assistants should not be treated as infallible sources of information.

Business customers are responsible for reviewing the information, instructions, and permissions provided to their AI assistants and for determining which actions the assistants may perform.

Unless explicitly supported and confirmed by the relevant system, an AI assistant must not be assumed to have completed a booking, cancellation, payment, notification, or other transaction merely because it stated that the action was completed.

Hader does not guarantee that AI-generated responses will always be accurate or that automated actions will always succeed.

6. Appointments and Bookings

Where Hader is configured to support appointment scheduling, bookings are subject to the availability and rules of the relevant business and scheduling system.

A booking is considered confirmed only when the relevant booking system successfully records the appointment and provides confirmation.

Appointment availability may change, and third-party calendar or booking systems may experience delays or interruptions.

Cancellation, rescheduling, refund, and no-show policies may be determined by the relevant business. Customers should follow the applicable business policy and booking instructions.

Hader does not guarantee an appointment unless the relevant system has successfully confirmed it.

7. Third-Party Services and Integrations

Hader may integrate with third-party services, including messaging platforms, AI providers, telephony services, calendar systems, payment providers, and hosting platforms.

These services may be governed by separate terms, privacy policies, technical requirements, and usage limits.

We are not responsible for independent changes, interruptions, restrictions, or failures of third-party services beyond our reasonable control. We may modify, suspend, or discontinue an integration when necessary.

Your use of a third-party service may also require you to maintain a separate account or accept the provider's terms.

8. Fees, Subscriptions, and Payments

Certain Hader services may require payment of subscription fees, usage-based charges, setup fees, or other agreed charges.

Applicable prices, billing cycles, included usage, additional usage charges, and payment terms will be communicated through the relevant offer, subscription, or service agreement.

Unless otherwise stated in the applicable agreement, subscriptions may renew according to the selected billing cycle.

You are responsible for paying applicable charges and any taxes required by law. Failure to pay may result in suspension or restriction of the relevant services, subject to applicable contractual and legal requirements.

Any cancellation, refund, or credit will be governed by the applicable subscription terms and mandatory law.

9. Service Availability and Changes

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.

Services may be temporarily unavailable due to maintenance, technical issues, network interruptions, third-party outages, security incidents, or circumstances beyond our reasonable control.

We may update, improve, modify, or discontinue features where reasonably necessary. Where appropriate, we will provide notice of material changes.

10. Data and Privacy

Your use of Hader is also governed by our Privacy Policy.

Business customers are responsible for ensuring that they have the necessary authority, notices, and consents to collect and process customer information through the platform, including call recordings, transcripts, messages, and booking details where applicable.

You must not submit information that you are not legally authorized to share or process through Hader.

Our responsibilities regarding data processing may also be specified in a separate service agreement or data processing agreement.

11. Intellectual Property

Hader and its associated software, website, branding, designs, interfaces, and original materials are owned by or licensed to Hader and are protected by applicable intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable right to use the services for their intended purpose during the applicable service period.

You must not copy, resell, reverse engineer, or exploit our intellectual property except where expressly permitted by law or authorized by us in writing.

You retain the rights you hold in your own business content and data. You grant Hader the limited permissions reasonably necessary to process that content and provide the services in accordance with the applicable agreement.

12. Limitation of Liability

To the extent permitted by applicable law, Hader will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, business opportunities, data, or goodwill arising from the use of or inability to use the services.

Hader is not responsible for decisions made solely on the basis of AI-generated information, inaccurate information supplied by a customer, or failures of third-party systems outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Any additional liability limitations may be set out in a separate service agreement, where permitted by law.

13. Suspension and Termination

We may suspend or restrict access to all or part of the services where reasonably necessary because of non-payment, security risks, unlawful use, material breaches of these Terms, or requirements imposed by third-party providers.

Where reasonably practicable, we will provide notice and an opportunity to address the issue before taking action, except where immediate action is necessary.

You may stop using the services or terminate your subscription in accordance with the applicable subscription or service agreement.

Upon termination, access to certain features may cease, and information will be handled in accordance with our Privacy Policy, applicable agreements, and legal obligations.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, technology, or legal obligations.

The updated Terms will be published on our website with a revised “Last Updated” date. Continued use of the services after changes take effect constitutes acceptance where permitted by applicable law. Where additional consent is required, we will obtain it as required.

15. Governing Law and Disputes

These Terms shall be interpreted in accordance with applicable law.

Governing Law: [Insert the applicable governing law and jurisdiction after legal review.]

Any disputes arising from these Terms should first be addressed through good-faith discussions. Nothing in this section limits any mandatory rights or procedures available under applicable law.

16. Contact Information

For questions about these Terms, please contact:

  • Legal Business Name: [Insert legal business name]
  • Email: [Insert official email address]
  • Contact Details or Address: [Insert contact link or address]

By using Hader, you acknowledge that you have read and understood these Terms and Conditions.